FAQ

What is Pinoy Treasure? / About Page

Pinoy Treasure is an online store dedicated to offering high-quality Filipino designs on fashionable apparel, mugs, phone cases, wall art and more. We pride ourselves on providing exceptional customer service and a seamless shopping experience. 

Shipping & Delivery Time

Please see the estimated Shipping Times with your order. Delivery time vary depending on your delivery location.

Accepted Payment Methods

We accept the following: Visa, American Express,  Apple pay, Venmo, PayPal, Discover, and Mastercard.

Returns & exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To start a return, you can contact us at pinoytreasure23@gmail.com. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at pinoytreasure23@gmail.com.

Is my payment information secure? 

Yes, your payment information is secure. We use industry-standard encryption technologies and follow stringent security protocols to protect your data. We do not store any payment details on our servers.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our Order Tracking page or the carrier's website.

What should I do if I receive a damaged or incorrect item?

If you received a damaged or incorrect item, please contact our customer service team immediately at pinoytreasure23@gmail.com. We will work quickly to resolve the issue.

Social Media

Instagram

https://www.instagram.com/pinoytreasure/

Facebook

https://www.facebook.com/profile.php?id=61550517747625

Twitter

https://x.com/PinoyTreasure